Practice Policies

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We make every effort to give the best service possible to everyone who attends our practice.

If you have a complaint or concern about the service you have had from the doctors or any of the staff please let us know. You can ask to speak to the Practice Manager or write a letter addressed to the Practice Manager or arrange to see her. We operate a complaints procedure as part of an NHS system for dealing with complaints.

There is also a service called the NHS complaints advocacy that offers to assist people who want to make a complaint. It is free, confidential and independent of the NHS.

You can download a full copy of our Practice Complaints Procedure.